The solution is to run Windows Update until you are sure that nothing is missing. The pen on the only works with XenApp if Windows Ink is disabled in the Wacom Tablet control panel because of a known issue between Citrix and Microsoft. Due to the nature of XenApp and the way that it works with shared resources, Windows Ink is unable to work on a XenApp host.
By default the Wacom pen attempts to use Windows Ink, which is why it then works in XenApp when the use of Ink is disabled. For touch the always uses Windows Ink for one and two finger inputs. This issue has been reported to Citrix by multiple sources and we know that they are working with Microsoft to resolve it in a future update to XenApp.
Windows touch input is mapped by the operating system. The Wacom driver attempts to override this but may not always be successful in certain environments. This Touch calibration tool is hidden on Windows 10 and there is no way to access it through the Windows 10 menu system - it can only be accessed through the Run dialog. The following commands will open the Tablet PC Settings window:.
Windows touch display mapping is stored in the Windows registry as the device path and the video path. These paths are unique to each machine and device, so it cannot be shared between machines. So, this mapping will need to be performed individually on each machine, but the settings will stay for that device as it is currently connected to the computer. It is possible to write a script to create these registry keys without calibration, but this would need to be created by the local IT services.
Relevant information for these registry keys and the Tablet PC Settings shortcut can be found in the screenshot below. DisplayLink has a FAQ for this issue. Please see the necessary steps to get a DisplayLink capable display working on Ensure the latest release of the Wacom tablet driver is installed from the Wacom Drivers support page. Ensure the latest release of the relevant video driver for the particular DTU model is installed as below.
For Windows 10 Anniversary Update version no graphics driver is needed. For all other versions the DisplayLink driver for these devices is available here: DisplayLink driver download. Older releases also show a second entry for "DisplayLink Graphics".
Please note that the MAC driver supplied in the download file is not compatible with the X. Normally the MCT driver will update automatically to the latest version from the Internet if your PC is connected to it. Once the relevant drivers are installed please check that the "Wacom Professional Service" service is running in Windows Services - if not then uninstall and reinstall the driver and check again.
If not start it manually. If it doesn't start automatically at the next reboot try uninstalling and re-installing the DisplayLink driver. You should however find a new purple icon in your system tray. Please see the "Programs and Features" screenshot below for an illustration of what the icon looks like. Calibrate the pen using the Wacom Tablet Control Panel which should appear in your Start menu as "Wacom Tablet Properties" this is not normally required but if your pen is out of line that it may help.
After completing the above tasks, if the signature capture window fails to appear or appears but does not ink then proceed as follows:. If you haven't installed the SDK perhaps because you have sign pro PDF instead please download the analyser from the Capture Analyser download link on our Test signature capture page.
After starting the capture analyser please select the "Test Capture" option under the Service menu and then select "wintab".
Save the output in a text file and send it to us as an attachment on a support ticket. We will endeavour to respond within one business day.
Please note that you will need to register on the Developer Relations site first via the "Login" link if you haven't already done so. The logs only capture the Wacom driver's trace statements, the username of the current user session, the OS version of the machine in use, and the application name of the front-most application as that changes.
Download the zip file debuggingProRegistryScripts. This contains two reg files; one to enable logging and one to disable logging. To use these, you have to manually create a folder for the logs. The Intuos GD tablets made from are no longer supported by Wacom and will not work with a current tablet driver. Below are links to the latest drivers available for these tablets. A hardware driver is a small computer program that allows your computer to interact with Wacom products.
It is important to download the most recent driver to ensure that your device is working properly and that you can access its full array of features. You can manually download the Wacom Intuos 3 driver from the Wacom Support center. This requires time and computer skills.
Ensure to select the latest version of your Wacom Intuos 3 driver and the correct operating system. Drag it to the Trash and empty it. Finally, you need to remove any stray files that are lying around on your startup disk. To do that, go to the Go menu in the Finder and choose Go to Folder, and then paste each location, one at a time into the text box. You may not find any Wacom files.
However, there is a much easier way to complete the same task: use a dedicated uninstaller such as the one in CleanMyMac X.
This utility can uninstall any application with the click of a couple of buttons, automatically removing all the files associated with the app. There is an alternative to uninstalling the Wacom Driver completely. Resetting an app means that you remove all of its preferences and settings files and force it to start again with a clean slate, as if it had just been downloaded. The Wacom driver will now be reset and all its preferences and settings will be gone.
However, it should run smoothly and not cause problems for your Mac. You can do that with CleanMyMac X too.
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